Referral Coordinator

POSITION SUMMARY: Responsible for providing customer-friendly referral initiation to medical providers and nursing staff. Responsible for total coordination and processing of patient referrals for specialty services. Completes all administrative functions associated with referral activities in a timely manner.

Education: Minimum High School graduate or equivalent. Graduate from an approved medical assisting or other health related program preferred.

Experience: Three (3) years experience in a medical office, ambulatory care, or similar setting. Experience with referral processing preferred.

Skills and Abilities:

* Ability to communicate effectively with patients and staff in a professional, courteous and effective manner.
* Must be computer literate with exceptional telephone skills.
* Ability to read, writes, speak and understand the English language fluently.
* Possesses high job accuracy, efficiency, and dependability.
* Results and goal-oriented with a philosophy for quality improvement.
* Knowledge of HIPAA regulations.

Essential Functions:

* Responsible for monitoring all referral reports not received and timely follow-up in accordance with agency policy and procedure.
* Follows up on the referrals in a timely manner to ensure that appropriate care is received.
* Attempts to answer all inquire as soon as possible and to notify the Vice President, Health Center Management when such follow up is impossible.
* Communicates with patient on a timely basis for all scheduling requirements.
* Follows protocols for proper authorization and processing of all referrals.
* Enters all referral, hospital, outpatient, and other patient specialty health service authorizations into the computer system according to agency policies and procedures.
* Forwards referral documents to Medical Records for inclusion into patient charts.
* Receives consultant reports, maintains documentation, and routes to the appropriate physician promptly.
* Performs other duties as assigned.

NOTE: Affinia Healthcare is a Covid-19 Vaccine Mandated Employer. All employees of Affinia Healthcare are required to be vaccinated for Covid-19.

NOTE: SMOKING IS PROHIBITED IN THE WORK ENVIRONMENT

NOTE: ALL APPLICANTS MUST PROVIDE CONTACT INFORMATION FOR THREE REFERENCES

#### AN EQUAL OPPORTUNITYSERVICES PROVIDED ON A NON-DISCRIMINATORY BASIS