Director of Patient Access

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most – uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

Director of Patient Access

Location: West Salem Clinic | 12133 Edgewater St. NW, Salem OR 97304

Job Status: Full-time, Monday -Friday, 8am-5pm – with rotating Saturday

We are looking for a leader to oversee the daily clinic operations activities of Northwest Human Services (NWHS).

YOUR ROLE:

This position is responsible for the day-to-day operations of the medical, dental, psychiatric, and mental health clinics and the direct oversight of the patient access departments. In addition, this position is responsible for administering and reviewing the performance on the patient access functions. This responsibility includes identifying and implementing strategies to improve processes, promote operational efficiency, enhance the patient experience and meet regulatory compliance guidelines.

This is a leadership role with supervisory duties that includes interviewing, hiring, training the orientation of new staff, ensuring appropriate staffing levels, maintaining cohesion of staff, and quality of work. Provides mentoring, coaching, and counseling to direct employees as needed, based on established policies, procedures, protocols, and personnel policy guidelines.

The patient access functions expand to multiple sites and different healthcare delivery methods including but not limited to onsite, telemedicine, phone, and mobile visits.

SPECIFIC DUTIES:

Works closely and in conjunction with the clinic leadership team to ensure effective daily operations.

Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify operational issues including using data driven decision-making method.

Responsibility for projects and programs from inception through completion/implementation. Sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.

Manages and oversees day-to-day activities of staff assigned to call center, reception, medical records, and empanelment.

Organizes functions through establishing clear accountabilities, delegation of duties and appropriate departmentalization without creating silos. Develops and maintains an effective, visible and well-respected team by selecting, evaluating, coaching and managing the performance of qualified professionals. Works in a collaborative manner with all managers and leaders to ensure a successful process improvement.

QUALIFICATIONS:

Bachelor’s degree in healthcare or related field required.

A minimum of five years’ healthcare supervisory experience required.

Previous experience supervising front and back-office staff in a medical clinic required.

Medical records management experience preferred.

Ability to exercise independent judgment and decision-making.

SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

Competitive Salary

Full Comprehensive Health Plans: Medical with two plan options

Dental & Vision options

Flex Spending Account

Group Life: Short-Term & Long-Term Disability 100% paid by employer

403(b) retirement plan with 3% employer match

PTO – 10 hours a month for FT positions @ 40 hrs./wk.

7½ paid holidays each year + 2 paid floating holidays for FT positions

Continuing Education & Training Benefits

Employee Healthy Living Program – Gym Membership & Smoking Cessation

Northwest Human Services sites are eligible for various Provider Incentive Programs through the Oregon Office of Rural Health and National Health Service Corps loan repayment and scholar programs as well as the Rural Practitioner Tax Cred. For more information check out the Office of Rural Health, National health Service Corps, and Public Service Loan Forgiveness websites. NWHS sites have a Primary Care HPSA Score of 18, Dental score of 19, and a Mental Health score of 22.

TO APPLY:

If you are interested in joining a team that makes a difference in the lives of many, apply online at: Employment (northwesthumanservices.org)

For more information, contact the HR/Recruiting Department at: HR@nwhumanservices.org | 503.588.5828

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.

Community | Compassion | Commitment | Integrity

Working together to empower individual to improve their health, well-being, and safety.

Work Schedule:

Weekdays (8-5)

Compensation Range:

TBD/Negotiable

[Apply Now](https://northwesthumanservices.bamboohr.com/careers/539?source=aWQ9NTU%3D)