Patient Service Representative

The Patient Service Representative (PSR) is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. The PSR schedules patient appointments according to Provider availability, explains intake forms to new patients and processes payments after treatment.

As client-facing professionals, PSRs play a key role in representing the health center within the community. Duties and responsibilities for this role typically include:

* Greeting patients professionally both in person and on the phone
* Checking patients in and out
* Answering telephones, distributing messages, and making appointments
* Collect and records charges
* Providing computer entry services
* Applying screening procedures requiring application of computerized systems and evaluation of client income and verification of coverage
* Maintaining detailed records and tracking of client information

QUALIFICATIONS

Education: High School graduate or GED. Preferred two semesters of college or four semesters of vocational training.
Licensure: N/A
Experience: Minimum two years’ work experience in a clerical position. Post high school education may be substituted for this requirement.
Language: English; bilingual (English/Spanish) preferred.
Travel: Occasionally; valid Texas drivers’ license and current auto insurance required; must have reliable and safe transportation.

KNOWLEDGE/SKILLS

_Knowledge_

Basic knowledge of HIPAA.

Working knowledge of computers and general office equipment.

_Skills_

Strong organization skills.

Able to handle multiple tasks at once.

Ability to deal with tough situations with composure.

Excellent public relations, communication, computer, basic math, and writing skills.

Demonstrate excellent customer service skills and cultural competency.

Active listening.

Speech Recognition: The ability to identify and understand the speech of another person.

_CHCL is an __equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law_ _._

Compensation:

Pay starts at $15.00/hour

Benefits:

Our full-time staff enjoy a competitive compensation package, which includes the following benefits:

* Health Insurance
* Dental Insurance
* Vision Insurance
* Health Savings Account
* Company Paid Life Insurance
* 403(b) Retirement Plan
* 403(b) Retirement Plan Contribution
* Holiday Pay
* Paid Time Off Bank
* Company Paid Short and Long-Term Disability Insurance
* Company Paid Accidental Death and Dismemberment (AD&D) Insurance
* Employee Assistance Program and Emotional Health Support Line
* Extended Medical Leave
* Bereavement Leave
* Legal Insurance
* Gym Membership Discount
* Workers’ Compensation Insurance

Our part-time staff enjoy the following benefits:

* 403(b) Retirement Plan
* Employee Assistance Program
* Legal Insurance
* Gym Membership Discount
* Professional Liability Insurance
* Workers’ Compensation Insurance

[Apply Now](https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=95668&clientkey=099836AA799781EEBAF35B0F5F5650EB)