Administrative Specialist

Resources for Environmental & Occupational Health (REOH) is a small company headquartered in Missoula, Montana. We provide consulting services for the workers’ compensation and personal injury industries across the state.

Summary of position:

The Administrative Specialist position will act as the primary receptionist for REOH and will serve as the primary point of contact with current and potential clients, including adjusters, attorneys, nurse case managers, and evaluatees. This position is responsible for all scheduling-related duties. This position works closely with REOH’s Chief Operating Officer (COO) regarding marketing related tasks and front-end aspects related to billing. This position is also responsible for file management and serves as backup for file creation and medical record organization. This position also serves as backup for scheduling diagnostic tests.

Responsibilities:

* General Office & Reception: opening and closing procedures, answering phones and checking in evaluates, tracking and purchasing office supplies
* Scheduling & Client Services: scheduling our various types of evaluations as well as depositions, testimonies, and other medical legal work, handles all rescheduling and appointment requests, serves as first point of contact between REOH, our clients, and evaluatees
* File Management: physical and electronic file tracking, moving, scanning and shredding, assist in the printing of medical records, serves as backup for the organization of medical records and file creation
* Marketing: participating in marketing-related information meetings, researching marketing merchandise for conference booths and boothing at conferences, assistance with the facilitation of REOH lead webinars and tracking of attendees
* Billing: responsible for communicating with clients regarding work products, assist in the front end process of generating and disseminating client bills/invoices

The Administrative Specialist position will perform other related duties as assigned by the COO and/or staff physicians.

Abilities, Job Requirements, and Qualifications:

* Excellent customer service, interpersonal and written skills.
* Ability to work independently and in a self-directed manner in a team-oriented environment.
* Previous clerical and customer service experience acquired through working in a professional office environment, preferably in the healthcare and/or workers’ compensation industries.
* Computer literacy and knowledge of Office 365 and Microsoft programs (specifically Word, Excel, and Outlook); experience with Tebra preferred.
* Ability to develop constructive and cooperative working relationships with others and maintaining them over time.
* Ability to encourage and build mutual trust, respect, and cooperation among team members.
* Ability to complete long term and short-term projects on time, while executing routine duties.
* Ability to be sincere, loyal, and honest and serve with the utmost in ethical conduct.
* Working knowledge of all legal requirements, policies, and procedures related to workers compensation preferred (i.e., HIPAA, State of Montana Workers Compensation Act).
* Bachelor’s degree.

Our office is open Monday – Friday from 9:00 am to 12:00 pm and 1:00 pm to 5:00 pm. This position is full-time at 35 hours per week with a paid lunch. Starting pay range is $17-19 per hour. Benefits include retirement plan and 401(k) matching, health insurance, paid time off, and continuing education/professional development assistance.

REOH’s Culture Statements

1. Friendliness: At REOH, we promote inclusivity and kindness through friendly interactions with each other and those we work with. We recognize the importance of teambuilding and strive to connect with those around us in a manner which encourages fun. Our communication and actions are grounded in a place of humility and equality rather than a hierarchy. Recognizing the importance of work/life balance is encouraged of all employees.
2. Professionalism: Honesty and tactfulness are the building blocks of professionalism at REOH. We strive to be helpful to those we work with and are consistent in the products we each produce. We are timely in our communications and in completing tasks.
3. Competency: At REOH, we recognize the importance of personal and professional continued education. Maintaining a high level of competency and continually increasing our knowledge base is a focus for the staff. Maintaining personal motivation, integrity, dependability, and self-management are necessary components to being employed at REOH. The ability to problem-solve creatively and be innovative are encouraged.