Case Manager
Job Description
HealthNet Homeless Initiative Program
Position Description
Case Managers assist with professional services in a client-centered atmosphere offering full service and linkage to meet all expressed needs. Key outcomes include: ensuring eligibility for all funding and support recommendations by assisting the household in obtaining necessary documentation; assessing strengths, barriers, needs, and desires towards housing sustainability; identification of and coordination of care both internally at HIP and externally in the community to ensure needs and desires are met; accurate data collection and entry; developing collaborative S.M.AR.T. Goal plans with all essential staff; and supporting clients in all aspects of maintaining housing.
Requirements and Key Expected Outcomes
* Active participation in all mandatory meetings such as: All Staff, Employment and Training Team Meeting, Case Management Collaborative Meeting, Housing Committees, Case Conferencing, and Supervision
* Meet individually with all clients assigned to assist in collection of eligibility documentation.
* Conduct a bio pyscho-social assessment to understand client strengths, barriers, and needs towards obtaining and maintaining housing.
* Create a wrap-around, client driven Housing Plan inclusive of necessary partners both internally and in the community.
* Create SMART goals on Housing Plan and track performance outcomes.
* Meet with clients at least weekly to monitor Housing Plan goals.
* Conduct home visits to assess housing needs, build relationship with landlord, and to assess continued financial need.
* Connect clients to community partners such as social supports, faith-based communities, medical and mental health, community centers, and other places of interest as expressed by the client.
* Participate in bi-weekly supervision to case conference special client situations and professional development.
* Have weekly contact with clients, at a minimum, with all communication documented in HMIS; ensure accurate and timely documentation and data entry.
* Attend monthly meetings, scheduled events and outreach activities with referring agencies as appropriate.
* Apply a minimum of one health literacy method when communicating with patients/clients.
* Establish and promote positive communication among all team members of HIP to increase collaborations and reduce inefficiencies.
* Represent HIP in a professional manner at all times, providing courteous service to both internal and external partners and presenting a positive image of HIP so as to always act as an ambassador of HIP services.
Critical Skills, Knowledge, and Behaviors
* Able to prioritize, organize tasks and time, and follow up. High detail orientation and accuracy. Performs responsibilities efficiently and timely (time management.)
* Demonstrates effective verbal, written, and interpersonal skills, in person and over the phone. Can effectively communicate and build relationships with a variety of individuals with diverse backgrounds, education, demographic, and economic levels and roles. Demonstrates strong active listening skills. Can operate effectively, and show respect, in a diverse environment.
* Able to assess and manage crisis situations in support of clients and staff.
* Able to read, interpret, and use forms and other visual instructions in order to perform required work.
* Able to juggle multiple requests and meet multiple deadlines. Can adjust to a changing environment.
* Able to identify and resolve conflict in a professional manner within the stated values of the organization.
* Demonstrates the ability to proactively take initiative and needs little supervision, but will readily engage in coaching to increase job development and skill
* Demonstrates ability to learn and become proficient on new applications, programs, etc.
* Demonstrates ability to set and meet goals, both project and individually.
* Able to identify needs of individuals and develop solutions to meet those needs. Demonstrates strong customer service orientation.
* Proactive in anticipating and altering plans due to potential roadblocks and barriers with processes or projects.
Education, Experience, Degrees, Licenses
* Master’s degree social service or relevant field
* Previous experience working with vulnerable populations preferred
* Computer proficient in Microsoft Office and internet
* Strong written and oral communication skills with ability to present to groups
* Professional appearance and manner
* Ability to work independently
* Ability to work effectively as part of a team
* Ability to work effectively with a diverse group of clients, staff and community members
* Ability to integrate new information into practice.
* Valid driver’s license required.
Work Schedule:
Weekdays (8-5)
Benefits:
Competitive Compensation
* Medical, Dental, and Vision Plan
* Short-Term & Long-Term Disability
* Employer Paid Health Savings Account
* Flexible Spending Account
* Employer Sponsored Life Insurance, AD&D
* Group Accident, Critical Illness & Hospital Indemnity
* Domestic Partner Leave
* Wellness Programs
* 401k Match
* Paid Time Off accumulates at start of employment and available to use.
* Tuition Reimbursement
* Employee Referral program
[Apply Now](https://recruiting.paylocity.com/Recruiting/Jobs/Apply/2849926)
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