Certified Medical Assistant

The _Certified Medical Assistant_ collaborates with and assists patients, physicians, nurse practitioners, registered nurses, and licensed practical nurses in executing the CHP mission and vision. The desired candidate has a pleasant and welcoming personality and is willing to travel to CHP’s various practices in Berkshire County, if needed. This position may require some weekends. The Certified Medical Assistant contributes to a work environment that is caring, collaborative, and innovative. This person will support CHP’s mission, vision, and values and will adhere to compliance protocols as well as CHP’s policies and procedures.

_Certified Medical Assistant Essential Duties and Responsibilities_ :

* Welcome and escort patients to exam room; prepare patient for visit; accurately obtain and record patient’s vital signs; perform patient intake to assist provider in directing patient care per written protocol; assist providers with exams, diagnostic or therapeutic procedures, as requested; direct patient following the visit.

* May perform EKG’s on selected patients; prepare laboratory requests and ensure accurate labels and records on all specimens; deliver specimens to designated area; retrieve lab results and x-ray reports; clean and restock exams rooms following a visit as needed.

* Vaccine administration (only if CMA) and Maintain Professional Certification/Registration.

* Change/update service profiles to accommodate providers scheduling needs; answer, screen, and route outside calls as necessary; supply information to callers and record messages; perform clerical duties as requested; communicate with outside agencies as directed by provider.

* Answer patient calls/messages to ensure timely response to their issues/inquiries; pre-register patient at time of appointment scheduling; accurately obtain information to ensure patient is appropriately triaged per protocol; ensure follow up booking required by patient care plan; cross train to provide backup patient services and reception duties.

* Have clinical protocols/competencies reviewed yearly by supervising RN or clinical trainer; maintain CPR certification.

Education & Experience Requirements:

_Competencies: To perform the job successfully, an individual should demonstrate the following competencies:_

* Ability to interact with others with tact and diplomacy; treat others with respect and consideration regardless of status or position; contribute to a positive team spirit; balance team and individual responsibilities; display highest degree of professionalism and ethics.

* Respond appropriately to patient needs; manage difficult or emotional patient situations in a way that instills trust and respect; solicit feedback to improve performance.

* Ability to manage multiple priorities; work well under pressure; complete tasks correctly and on time with limited supervision; step in, when needed, and cross train for additional site coverage; respond promptly to requests for service and assistance; confidence in leading and instructing others; ability to delegate effectively.

* Ability to effectively present information in one-on-one or small group situations; respond well to questions; complete administrative duties accurately and timely.

* Ability to calculate figures and amounts; solve practical problems; interpret a variety of instructions furnished in written, oral, diagram or schedule form.

* Punctual and reliable; ability to maintain schedule commitments.

* Spanish speaking/bilingual is a plus.

_Essential Skills and Qualifications: _

* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* High school or equivalent – completion of accredited Certified Medical Assistant program.

* Medical office experience is a plus as well as electronic medical records experience.

* Massachusetts Certified Medical Assistant Certification is required.

Compensation:

_Salary: $18-23 hr_

Compensation Range:

$35,000 – $50,000

Benefits:

* Comprehensive Medical and Dental Plans
* Medical and Dependent Flexible
Spending Accounts
* Paid Time Off Program (Vacation,
Personal, Sick Pay)
* Paid Holidays
* Catastrophic Illness Bank
* 403(b) Plan
* Short- and Long-term Disability Insurance
* Group Term Life Insurance
* Dependent Life Insurance
* Employee Referral Bonus Program

Compensation Points:

Health Insurance

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