Customer Service Registrar

_Schedule: Monday – Friday 9:30am-6pm_

Last year our HCA Healthcare colleagues invested over 156,000 hours
volunteering in our communities. As a Customer Service Registrar with Mission
Health you can be a part of an organization that is devoted to giving back!

Benefits

Mission Health, offers a total rewards package that supports the health, life,
career and retirement of our colleagues. The available plans and programs
include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits
_Note: Eligibility for benefits may vary by location._
Would you like to unlock your potential with a leading healthcare provider
dedicated to the growth and development of our colleagues? Join the Mission
Health family! We will give you the tools and resources you need to succeed in
our organization. We are looking for an enthusiastic Customer Service
Registrar to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

As a Registrar, you will be responsible for timely and accurate patient
registration. You will also interview patients for all pertinent account
information and verify insurance coverage.
What you will do in this role:

• Interview patients at workstation or at bedside to obtain all necessary account information. Bedside registration performed utilizing carts/computers on wheels
• Provide exemplary Customer Service
• Ensure charts are completed and accurate
• Verify all insurance and obtain pre-certification/authorization
• Calculate and collect patient liability amounts
• Ensure that all necessary signatures are obtained for treatments
• Process patient charts according to paperwork flow needs and established productivity standards
• Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and demographical information with insurance and financial information
• Assign Insurance Plans (IPlans)accurately
• Verify insurance benefits and determine pre-certification/authorization status via online or other resources. If pre-certification/authorization/notification of admission is required and has not been obtained, initiate via Passport, on-line or phone call. Enter all information and authorization/referral numbers into the registration system.
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards.
• Understand/explain policies regarding services, pricing, insurance billing, and payment of account.

What qualifications you will need:

• 1 year of related experience preferred.
• Demonstrates proficiency in Microsoft Office applications required

Learn more about a day in the life of a Registrar
https://www.youtube.com/watch?v=zlHpzS5dpbE
Parallon provides full-service revenue cycle management, or total patient
account resolution, for HCA Healthcare. Our services include scheduling,
registration, insurance verification, hospital billing, revenue integrity,
collections, payment compliance, credentialing, health information management,
customer service, payroll and physician billing. We also provide full-service
revenue cycle management as well as targeted solutions, such as Medicaid
Eligibility, for external clients across the country. Parallon has over 17,000
colleagues, and serves close to 1,000 hospitals and 3,000 physician practices,
all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World’s Most Ethical
Companies® by the Ethisphere Institute more than ten times. In recent years,
HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of
charitable care, uninsured discounts, and other uncompensated expenses.
> “There is so much good to do in the world and so many different ways to do
> it.”- Dr. Thomas Frist, Sr.
> HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing
applications for our Customer Service Registrar opening. Qualified candidates
will be contacted for interviews. Submit your application and help us raise
the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do
not discriminate on the basis of race, religion, color, national origin,
gender, sexual orientation, age, marital status, veteran status, or disability
status.
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