EHR Support Analyst II

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours
volunteering in our communities. As an EHR Support Analyst II with HCA
Healthcare you can be a part of an organization that is devoted to giving
back!

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life,
career and retirement of our colleagues. The available plans and programs
include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits
_Note: Eligibility for benefits may vary by location._
Would you like to unlock your potential with a leading healthcare provider
dedicated to the growth and development of our colleagues? Join the HCA
Healthcare family! We will give you the tools and resources you need to
succeed in our organization. We are looking for an enthusiastic EHR Support
Analyst II to help us reach our goals. Unlock your potential!

_Job Summary and Qualifications_

The EHR Support Analyst II, serves as a key onsite clinical IT resource for
facility implementation and support of a broad set of clinical applications.
Primary responsibilities the leadership and facilitation of the facility’s
core clinical systems team on clinical IT activities, second level support as
a broad clinical subject matter expert to resolve incidents or fulfill
requests received from the division Service Desk or other division or facility
service resources, and leadership of new module/application testing and
implementation for the facility.
The EHR Support Analyst II, facilitates and manages maintenance of facility-
specific dictionaries and provides input to and customizes based on division
policies and procedures, training, and best practices for use within the
facility. This individual works with the Division EHR Support Specialist Team
and facility core team members to develop training materials and deliver
hands-on training as needed, and to implement division standardization,
utilization, integration and optimization plans for clinical applications. An
EHR Support Analyst II may be dedicated to a specific facility or may operate
across a geographic zone and serve multiple facilities.
_GENERAL RESPONSIBILITIES_

• Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.
• Leads and facilitates the facility’s core clinical systems team on clinical IT activities
• Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.
• Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests
• Serves as project leader for facility-based implementations of clinical applications software releases and new products.
• Provides on-call assistance as needed.
• Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility
• Facilitates and manages maintenance of facility-specific dictionaries
• Provides input to customize base division policies and procedures, training, and best practices for use within the facility.
• Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed.
• Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications.
• Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results.
• May develop clinical application reports as needed
• Performs quality audits and tracks metrics related to clinical application use
• Participates in meetings as a member of facility clinical leadership
• Promotes system security and patient confidentiality and helps ensure compliance
• Coordinates the execution and use of tools for audits
• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership
• Adheres to Code of Conduct and Mission & Value Statement
• Participate in special projects as needed and performs other duties as assigned

_KNOWLEDGE, SKILLS & ABILITIES:_
_Required:_

• Understanding of clinical operations and processes
• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
• Demonstrated ability to establish and build strong relationships across a broad range of personality types
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
• Demonstrated customer orientation
• Excellent leadership and teaching abilities
• Demonstrated advanced computer skills
• Understanding of reporting tools functionality and capabilities
• Must be able to drive to assigned sites to complete work

_Preferred_ _:_

• Proficiency in various programming and clinical application reporting tools
• Customer service orientation and/or training

_EDUCATION & EXPERIENCE:_

• Bachelor’s degree preferred
• One to Three years’ experience in clinical application support or related clinical work experience

ITG transforms healthcare and gives people healthier tomorrows. We
deliver information technology strategy, support, and solutions. ITG improve
and enhance patient care and business operations. We deliver services at
administrative locations, data centers, and hospitals. The facilities we
support are located in 20+ states and the United Kingdom. Our team works to
move healthcare forward. We do this by seeking, embracing, developing, and
delivering technology for patient care.
HCA Healthcare has been recognized as one of the World’s Most Ethical
Companies by the Ethisphere Institute more than ten times. In recent years,
HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of
charitable care, uninsured discounts, and other uncompensated expenses.
> “There is so much good to do in the world and so many different ways to do
> it.”- Dr. Thomas Frist, Sr.
> HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing
applications for our EHR Support Analyst II opening. Qualified candidates will
be contacted for interviews. Submit your application and help us raise the bar
in patient care!
We are an equal opportunity employer and value diversity at our company. We do
not discriminate on the basis of race, religion, color, national origin,
gender, sexual orientation, age, marital status, veteran status, or disability
status.
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