EMT Coordinator

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours
volunteering in our communities. As an EMT Coordinator with the Virtual
Patient Logistics Center you can be a part of an organization that is devoted
to giving back!

Benefits

Virtual Patient Logistics Center, offers a total rewards package that supports
the health, life, career and retirement of our colleagues. The available plans
and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits
_Note: Eligibility for benefits may vary by location._
Would you like to unlock your potential with a leading healthcare provider
dedicated to the growth and development of our colleagues? Join the Work from
Home family! We will give you the tools and resources you need to succeed in
our organization. We are looking for an enthusiastic EMT Coordinator to help
us reach our goals. Unlock your potential!

Job Summary and Qualifications

The clinician acquired clinical knowledge and experience to facilitate
arranging the transport of patients being discharged from all HCA facilities
within the markets served. The position collects clinical information relative
to a patient’s status and transport request and then facilitates arranging
transport with transport providers that match the patient’s clinical needs.
The clinician will collaborate with the hospital staff and transport companies
for timely and appropriate transport arrangements. This position will use
customer service skills and professional communication standards to positively
interact with peers, customers, and supervisors.
*Must live within 60 miles of a Patient Logistics Center Facility *
PLC Locations include; Madison, TN 37225, Richmond, VA 23225, Jacksonville, FL
32216, Tamarac, FL 33321, Plano, TX 75075 or Denver, CO 80237
Responsibilities:

• Performs all patient logistic center functions for arranging discharge transport in a timely, customer centered professional manner with the aid of a computer database consisting of facility service profiles and healthcare information.
• Transport coordination specific to the discharge of patients from HCA facilities.
• Establish and maintain a high degree of awareness and knowledge of hospitals within the markets served and services provided by the multiple transport companies.
• Exhibit and model exceptional customer relationship behaviors, including telephone contact with all of the call center’ customer groups (i.e. any employees at the HCA hospitals, dispatch for transport companies, and fellow employees including PLC coordinators).
• Maintain professionalism and customer- centric communication with challenging callers.
• Ensures accurate and concurrent data collection and maintenance in both patient record and center workflow systems.
• Proficient in navigating and documenting in all technology platforms and other call systems as needed.
• Demonstrates the ability to handle multiple calls efficiently and prioritize need for arranging transport based on ETAs requested by facility.
• Maintain a high level of communication with HCA facilities including calling back ETAs and updating delayed ETAs after transport arranged.

Skills Required:

• Knowledge of all state/federal regulatory requirements pertaining to ambulance transports
• Exceptional communication and interpersonal skills with hospital staff and transport companies.
• Knowledge of basic medical terminology relevant to transport needs.
• Knowledge of the principles and practices of hospital and clinical operations and patient care practices
• Proficient in Microsoft Office applications, Internet searches, and relevant data bases.
• Ability to work independently and under pressure to follow through on issues.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• Ability to work effectively with other employees and external parties.

Experience / Education / Certification Requirements:

• 10 Hour Shifts – Required
• 1:00pm – 11pm EST
• Minimum 2 years of clinical or hospital experience – Required
• ED and acute hospital experience – Highly Preferred
• Call Center/Transfer Center experience – Preferred
• EMT Certificate – Required
• Certification/Licensure: EMT Basic, Advanced, or Paramedic licensure – Required
• Must live within 60 miles of a Patient Logistics Center Facility-PLC Locations include; Madison, TN 37225, Richmond, VA 23225, Jacksonville, FL 32216, Tamarac, FL 33321, Plano, TX 75075 or Denver, CO 80237 – Required

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a
variety of corporate roles from business operations to administrative
positions. Like our colleagues in any HCA Healthcare hospital, our corporate
campus employees enjoy unparalleled resources and opportunities to reach
their potential as healthcare leaders and innovators. From market rate
compensation to continuing education and career advancement opportunities
, every person has a solid foundation for success. Nashville is also home to
our Executive Development Program , where exceptional employees are
groomed to take on CNO- and COO-level roles in our hospitals. This selective
program focuses on ethics, leadership and the financial and clinical knowledge
required of professionals at this level of the industry.
HCA Healthcare has been recognized as one of the World’s Most Ethical
Companies® by the Ethisphere Institute more than ten times. In recent years,
HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of
charitable care, uninsured discounts, and other uncompensated expenses.
> “There is so much good to do in the world and so many different ways to do
> it.”- Dr. Thomas Frist, Sr.
> HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing
applications for our EMT Coordinator opening. Qualified candidates will be
contacted for interviews. Submit your application and help us raise the bar in
patient care!
We are an equal opportunity employer and value diversity at our company. We do
not discriminate on the basis of race, religion, color, national origin,
gender, sexual orientation, age, marital status, veteran status, or disability
status.
Apply