Guest Services Specialist II Mission Health

Introduction

Are you looking for a work environment where diversity and inclusion thrive?
Submit your application for our Guest Services Specialist II Mission Health
opening with Mission Hospital today and find out what it truly means to be a
part of the HCA Healthcare team.

Benefits

Mission Hospital, offers a total rewards package that supports the health,
life, career and retirement of our colleagues. The available plans and
programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits
_Note: Eligibility for benefits may vary by location._
We are seeking a Guest Services Specialist II Mission Health for our team to
ensure that we continue to provide all patients with high quality, efficient
care. Did you get into our industry for these reasons? We are an amazing team
that works hard to support each other and are seeking a phenomenal addition
like you who feels patient care is as meaningful as we do. We want you to
apply!

Job Summary and Qualifications

Job Summary:
Performs as a patient and family advocate to improve customer service and
promote a culture of Patient and Family Centered Care. Uses effective
communication, engagement and critical thinking skills to serve guests by
answering inquiries in person or by phone. Monitors and provides assistance to
guests seeking access to the Emergency Department while demonstrating caring
and compassion and willingness to help at all times. Functions as liaison with
patients and families by seeking out and addressing concerns in a timely and
proactive manner.
What qualifications you will need:
· Required Education : High School Diploma or Equivalent
· Preferred Education : Associates Degree or above
· Required Experience : One year of experience working in customer
relations or other public contact field. Experience with accessing information
through an automated system. Attendance of De-Escalation 101 and Compassionate
Conversation classes within first year (Mission Health Courses).

• High School Graduate / GED

Mission Hospital is located in Asheville, North Carolina. This is Mission
Health’s flagship hospital, licensed for 815 beds. Health grades named Mission
Hospital as of one America’s 50 Best Hospitals from 2020-2023. Mission
Hospital is in the top 1% of hospitals in the nation for providing the highest
clinical quality year over year. Leapfrog Hospital Safety Grade recognized
Mission Hospital with an “A,” nationally recognizing Mission Hospital’s
achievements in protecting patients and providing safer healthcare. Mission
Hospital also earned the prestigious Magnet® Designation in November 2020.
This is the highest international honor that distinguishes organizations that
meet rigorous nursing excellence standards. We are the regional referral
center for tertiary and quaternary care. We are the region’s only Level II
trauma center. Mission Hospital also includes Mission Children’s Hospital. The
region’s only children’s hospital – providing 30 pediatric sub-specialists.
We’re the busiest surgical hospital west of Raleigh, North Carolina. We are
the second-busiest in the state. Mission Hospital provides the only open heart
and interventional cardiology in the region. We are the only Cyberknife
provider west of Raleigh.
HCA Healthcare has been recognized as one of the World’s Most Ethical
Companies® by the Ethisphere Institute more than ten times. In recent years,
HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of
charitable care, uninsured discounts, and other uncompensated expenses.
> “There is so much good to do in the world and so many different ways to do
> it.”- Dr. Thomas Frist, Sr.
> HCA Healthcare Co-Founder
>
If you find this opportunity compelling, we encourage you to apply for our
Guest Services Specialist II Mission Health opening. We promptly review all
applications. Highly qualified candidates will be directly contacted by a
member of our team. We are interviewing apply today!
We are an equal opportunity employer and value diversity at our company. We do
not discriminate on the basis of race, religion, color, national origin,
gender, sexual orientation, age, marital status, veteran status, or disability
status.
Apply