Medical Office Coordinator

Introduction

Do you want to join an organization that invests in you as a(an) Medical
Office Coordinator? At HCA Healthcare, you come first. HCA Healthcare has
committed up to $300 million in programs to support our incredible team
members over the course of three years.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life,
career and retirement of our colleagues. The available plans and programs
include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits
_Note: Eligibility for benefits may vary by location._
You contribute to our success. Every role has an impact on our patients’ lives
and you have the opportunity to make a difference. We are looking for a
dedicated Medical Office Coordinator like you to be a part of our team.

Job Summary and Qualifications

Seeking a Medical Office Coordinatorfor our practice who provides
administrativeexpertiseto ensure all patients receive high quality, efficient
care. We are an amazing team that works hard to support each other and are
seeking a phenomenal addition like you who feels patient care is as meaningful
as we do. We want you to apply now.
What you will do in this role:

• Directly responsiblefor the efficiency and quality of patient experience relating to patient access via online scheduling, inbound phone calls, and in-person encounters; and ease and accuracy of registration processes, including collection of co-pays and deductibles.
• Assistsin hiring and selecting clerical and clinical (non-provider) practice staff in partnership with the PM II, III, PA I, or PA II.
• Responsible for theappropriate onboardingandtimely, comprehensive orientation of non-provider practice staff membersin accordance withorganizational standards and with shared accountability for first-year non-provider turnover metrics and performance.
• Regularlycommunicatewith non-provider staff individually and in staff meetings, emphasizing creating an environment that supports diversity and inclusion while encouraging and welcoming the voice of all team members.
• Oversees the process of preparing patients for examination and treatment.
• Establishes andmaintainsappropriate processesfor managing inbound and outbound patient referrals.
• Manages staff scheduling to daily levelsappropriate tovolume demands andin accordance withthe organization’s care standards and associated operating metrics
• Assistsand providesadditionalfrontline staffing support and coverage tomaintainpractice operations (answering phones, scheduling, rooming patients, etc.).
• Maintainsthe practice’s supply inventory, physical facilities, and core non-provider staffing in ready, functional operating conditionsat all times.
• Assistsinmaintainingpatient files, records, and other information.
• Compiles and condenses technical and statistical data for reports and records pertaining too perational priorities such as scheduling and volume, cancelation and no-show opportunities, etc.
• Ensures any patient complaints are handled appropriately and timely(initial response same or next day; findings shared with appropriate members of practice, market/division, and/or other executive leadership).
• Perform other duties as required

What Qualifications you will need:
EDUCATION:
High school diploma or GED preferred.
Medical Office Specialist or related practice operations certificate
preferred.
EXPERIENCE:
Two or more years of medical office experience is required
CERTIFICATION/LICENSE:
RMA, CMA or LPN certificate is beneficial Supporting HCA Healthcare’s 186
hospitals and 2,400+ sites of care, Physician Services plays a crucial role as
the main entry point for patients looking for high-quality healthcare within
the HCA Healthcare system. With a focus on meeting the needs of our patients
at all access points, Physician Services is dedicated to implementing
innovative, physician-driven, value-added solutions to assist physicians in
providing high-quality, patient-centered care, aligning with our mission to
care for and enhance human life.
HCA Healthcare has been recognized as one of the World’s Most Ethical
Companies® by the Ethisphere Institute more than ten times. In recent years,
HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of
charitable care, uninsured discounts, and other uncompensated expenses.
> “Good people beget good people.”- Dr. Thomas Frist, Sr.
> HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team
is reviewing applications for our Medical Office Coordinator opening.
Qualified candidates will be contacted for interviews. Submit your resume
today to join our community of caring!
We are an equal opportunity employer and value diversity at our company. We do
not discriminate on the basis of race, religion, color, national origin,
gender, sexual orientation, age, marital status, veteran status, or disability
status.
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