Medical Office Coordinator – Front Desk Trainer

Introduction

Do you want to join an organization that invests in you as a(an) Medical
Office Coordinator? At Texas Joint Institute, you come first. HCA Healthcare
has committed up to $300 million in programs to support our incredible team
members over the course of three years.

Benefits

Texas Joint Institute, offers a total rewards package that supports the
health, life, career and retirement of our colleagues. The available plans and
programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits
_Note: Eligibility for benefits may vary by location._
You contribute to our success. Every role has an impact on our patients’ lives
and you have the opportunity to make a difference. We are looking for a
dedicated Medical Office Coordinator like you to be a part of our team.

Job Summary and Qualifications

Medical Office Coordinator/ Front Desk Trainer
Seeking a Medical Office Coordinator for our practice who provides
administrative expertise to ensure all patients receive high quality,
efficient care. We are an amazing team that works hard to support each other
and are seeking a phenomenal addition like you who feels patient care is as
meaningful as we do. We want you to apply now.
DUTIES INCLUDE BUT NOT LIMITED TO:
· Performs select administrative duties.
· Assists front office and clerical staff in developing and implementing short
and long-term work plans and objectives.
· Oversees the process to prepare patients for examination and treatment.
· Screens telephone calls for referral to physicians.
· Develops guidelines for prioritizing work activities, evaluating
effectiveness, and modifying activities as necessary to ensure appropriate
staffing levels are maintained.
· Assists with scheduling of tests and treatment.
· Identifies, analyzes, and resolves work problems.
· May assist in the hiring and development of the clerical and clinical staff.
· Ensures office and clinical supply inventory is current, mail is opened and
processed, offices are opened and closed according to established procedures.
· Ensures the timeliness and accuracy of patient charge entry into the billing
system.
· Assists front office staff with ensuring point-of-service collections are
made when applicable.
· Ensures that patients are treated courteously by the office staff and that
other visitors are screened and properly directed.
· Replenishes office supplies when necessary.
· Works with other administrative staff to ensure efforts are coordinated and
high quality patient care is provided.
· Assists in maintaining patient files, records and other information.
· Compiles and condenses technical and statistical data for reports and
records.
· Ensures any patient complaints are handled appropriately.
· Participates in professional development activities.
· Maintains strict confidentiality.
· Conducts staff meetings regularly
* Training/ Mentoring and Developing of Front Desk Staff
· Perform other duties as required.
EDUCATION:
· Graduate from a recognized training facility for medical assistants and
course-work in health care office management are preferred
EXPERIENCE:
· One year of medical office experience is required
CERTIFICATION/LICENSE:
· RMA, CMA or LPN certificate is beneficial  CPR Certification is preferred
KNOWLEDGE, SKILLS AND ABILITIES:
· Knowledge of organizational policies, procedures, systems and objectives.
· Knowledge of clinic office procedures.
· Ability to use computer systems and applications.
· Familiarity with medical practices terminology.
· Ability to use proper grammar, spelling, punctuation and sentence structure
to answer correspondence and prepare reports.
· Ability to plan, organize, delegate and supervise.
· Ability to evaluate the effectiveness of existing methods and procedures.
· Ability to operate office equipment.
· Ability to communicate effectively with patients, clinical and
administrative staff, and the public.
· Ability to interpret, adapt and apply guidelines and policies and
procedures.
· Ability to react calmly and effectively in emergency situations.
_Physician Services_
Supporting HCA Healthcare’s 186 hospitals and 2,400+ sites of care, Physician
Services plays a crucial role as the main entry point for patients looking for
high-quality healthcare within the HCA Healthcare system. With a focus on
meeting the needs of our patients at all access points, Physician Services is
dedicated to implementing innovative, physician-driven, value-added solutions
to assist physicians in providing high-quality, patient-centered care,
aligning with our mission to care for and enhance human life.
HCA Healthcare has been recognized as one of the World’s Most Ethical
Companies® by the Ethisphere Institute more than ten times. In recent years,
HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of
charitable care, uninsured discounts, and other uncompensated expenses
> “Good people beget good people.”- Dr. Thomas Frist, Sr.
> HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team
is reviewing applications for our Medical Office Coordinator opening.
Qualified candidates will be contacted for interviews. Submit your resume
today to join our community of caring!
We are an equal opportunity employer and value diversity at our company. We do
not discriminate on the basis of race, religion, color, national origin,
gender, sexual orientation, age, marital status, veteran status, or disability
status.
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