Patient Care Coordinator

The Patient Care Coordinator (PCC) serves as a vital member of the healthcare team, ensuring seamless patient care and communication at Warm Valley Health Care (WVHC). The PCC facilitates patient-centered care by coordinating appointments, addressing healthcare needs, and serving as a liaison between patients, families, and the clinical team. This role prioritizes cultural sensitivity and an understanding of the unique healthcare challenges faced by patients served by Warm Valley Health Care.

DUTIES AND RESPONSIBILITIES

Patient Support and Navigation

Serve as the primary point of contact for patients to coordinate appointments, referrals, and follow-ups.

Assist patients in understanding their care plans and follow-up instructions.

Provide culturally appropriate support to ensure patient comfort and understanding during the care journey.

Identify and assist in addressing barriers to care, such as transportation, financial constraints, or health literacy.

Care Coordination

Collaborate with clinical staff, social workers, and external providers to ensure continuity of care.

Serve as a linkage point for connection to other tribal health programs

Schedule and monitor patient appointments, ensuring timely access to medical services.

Maintain accurate and confidential patient records in the electronic health record (EHR) system.

Track patient outcomes and adherence to care plans, following up as needed.

Community Engagement and Advocacy

Build trust and rapport with the tribal community to foster positive healthcare experiences.

Educate patients and families on available health services, community resources, and wellness programs.

Advocate for patient needs within the healthcare system and with external agencies.

Participate in community outreach efforts to promote health education and preventive care.

Administrative Tasks

Ensure accurate documentation of all patient interactions and care activities.

Prepare and distribute educational materials tailored to the cultural and linguistic needs of the community.

Monitor and report on care coordination metrics to support quality improvement initiatives.

Education & Experience Requirements:

QUALIFICATIONS:

Associate’s or Bachelor’s degree in healthcare, social work, public health, or a related field (preferred).

Previous experience in care coordination, patient advocacy, or healthcare navigation.

Strong interpersonal and communication skills, with the ability to engage diverse populations.

Proficiency in using electronic health record (EHR) systems and other healthcare software.

Problem-solving skills to address patient needs and remove barriers to care.

Organizational skills to manage multiple priorities in a fast-paced environment.

Demonstrated cultural sensitivity and a commitment to serving the community.

Work Schedule:

Weekdays (8-5)

Compensation:

Competitive salary

Compensation Range:

TBD/Negotiable

Benefits:

Generous medical, dental and vision insurance

Life and disability insurance

401k with employer match

Compensation Points:

Retirement Package, Health Insurance