Product Analyst II

#### PLEASE NOTE – This is an After Hours opportunity – Monday to Friday 9 PM

to 5 AM
###
#### Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours

volunteering in our communities. As a Product Analyst II with HCA Healthcare
you can be a part of an organization that is devoted to giving back!

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life,
career and retirement of our colleagues. The available plans and programs
include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits
_Note: Eligibility for benefits may vary by location._
Would you like to unlock your potential with a leading healthcare provider
dedicated to the growth and development of our colleagues? Join the HCA
Healthcare family! We will give you the tools and resources you need to
succeed in our organization. We are looking for an enthusiastic Product
Analyst II to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

The Product Analyst II reports to the Manager, 3M HIM Technologies –
Operations Team. Provides product support for Regulatory Products and 3M HIS
products, including the 3M Web Coding and Reimbursement System (3M CRS), the
3M 360 Encompass System, and the 3M Audit Expert/Health Record Management
Software (AEHRM). The candidate understands the application of various
regulatory products, including grouper files and code dictionaries, and how
they contribute to and interact with other enterprise applications. Performs
application validations, as needed, for Regulatory updates and projects
involving 3M HIS products, or for other related products that will interface
with these applications. The position provides IT expertise and clinical
knowledge in analyzing and collaborating on IT and business opportunities to
deploy timely quarterly regulatory releases and implement industry regulatory
changes. Responsible for providing after-hours support of alerting, monitoring
interface, and supporting offshore coding team. Monitors vendor performance,
reviews vendor issue management for responsiveness and accuracy of resolution,
and reports service level performance to vendor and HCA Healthcare leadership.
MAJOR RESPONSIBILITIES
Product Support
With knowledge of Health Information Systems and health informatics, this
position supports compliant, integrated coding, abstracting, and billing, and
related systems. Works with vendors on current and future releases. Attends
prerelease and release meetings for regulatory software updates. Performs
application testing for upgrades, fixes, and changes. Acts as third level
support for CRS, 360 Encompass, and AEHRM issues reported to Client Support
Services. Participates in validation testing post any regulatory software
update. Participates in team evaluations to recommend changes to regulatory
applications and products. Assists team with incident management and working
support incidents, as assigned, through resolution. This includes
communicating with end users, business partners and service desk analysts
throughout the issue life cycle. Responsible for defect management and follows
department policy and procedure. Assists with reviewing and processing eSAF
(Electronic Security Access Forms) for user access requests.
Communication/Documentation
Responsible for communicating via multiple media, including but not limited to
WebEx conference calls, in person participation and via written documentation
across audiences with varying levels of technical expertise
Exceptional written and verbal communication skills and the ability to
communicate effectively with individuals at various levels within and outside
the organization
Other
Strong interpersonal skills and the ability to work with a team
Experience with change management policy and procedures
Experience working with diverse and complex projects
ICD-10-CM/PCS and HCPCS/CPT coding experience or IT support of encoder
products
Knowledge of HL7 Interfaces
Demonstrated experience in establishing and strengthening relationships
Detail oriented and analytical with organization skills
Meets or exceeds project deadlines
Ability to prioritize multiple activities and tasks simultaneously and adapt
to rapidly changing environment
Strong problem and issue resolution skills
Highly motivated and able to work independently with little supervision
Flexible and adaptable to meet changing priorities
Experience supporting and troubleshooting HL7 interfaces (including ADT, BAR,
DFT, MDM, ORU) preferred
Experience with business requirement writing preferred

# What qualifications you will need:

EDUCATION
Bachelor’s degree or equivalent experience – Preferred
EXPERIENCE
3 or more years of experience in specifically related responsibilities –
Required
3 or more years of experience in coding experience or IT support of coding
products – Preferred
LICENSES, CERTIFICATIONS & TRAINING
Registered Health Information Administrator – Preferred
OTHER SKILLS & ABILITIES
Service and Quality Excellence: Ability to demonstrate an uncompromising
commitment to delivering exceptional care to create an unmatched value
proposition for our patients – Required
Honor our Mission and Values: Ability to build trust and act with
authenticity to cultivate a culture of integrity, inclusion, and mutual
respect – Required
Effective Decision Making: Ability to make timely, informed decisions that
are in the best interest of our patients, employees, providers, community and
HCA Healthcare – Required
Attain and Leverage Strategic Relationships: Ability to develop and
strengthen collaborative relationships with both internal and external
stakeholders to advance the care of our patients and the growth of HCA
Healthcare – Required
Lead and Develop Others: Ability to lead others to accomplish
organizational goals and objectives; provide meaningful coaching and mentoring
to increase the capabilities of individuals and teams and drive employee
engagement – Required
Communicate with Impact: Ability to deliver information in a clear,
concise, and compelling manner to effectively engage others and achieve
desired results – Required
Achieve Success through Change: Ability to identify opportunities for
improvement and innovation, remove barriers and resistance, and enable desired
behaviors – Required
Drive Execution and Financial Results: Ability to commit to the success
and financial wellbeing of HCA Healthcare by challenging others to excel and
hold themselves and others accountable for achieving results – Required
HCA Healthcare has been recognized as one of the World’s Most Ethical
Companies® by the Ethisphere Institute more than ten times. In recent years,
HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of
charitable care, uninsured discounts, and other uncompensated expenses.
> “There is so much good to do in the world and so many different ways to do
> it.”- Dr. Thomas Frist, Sr.
> HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing
applications for our Product Analyst II opening. Qualified candidates will be
contacted for interviews. Submit your application and help us raise the bar in
patient care!
We are an equal opportunity employer and value diversity at our company. We do
not discriminate on the basis of race, religion, color, national origin,
gender, sexual orientation, age, marital status, veteran status, or disability
status.
Apply