Technical Analyst II

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours
volunteering in our communities. As a(an) Technical Analyst II with HCA
Florida Kendall Hospital you can be a part of an organization that is devoted
to giving back!

Benefits

HCA Florida Kendall Hospital, offers a total rewards package that supports the
health, life, career and retirement of our colleagues. The available plans and
programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits
_Note: Eligibility for benefits may vary by location._
Would you like to unlock your potential with a leading healthcare provider
dedicated to the growth and development of our colleagues? Join the HCA
Florida Kendall Hospital family! We will give you the tools and resources you
need to succeed in our organization. We are looking for an enthusiastic
Technical Analyst II to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

The Technical Analyst II implements and supports facility and division desktop
equipment, and is the key technical resource responding to end user desktop
incidents and requests reported to the Service Desk. Technical Analyst II will
also be responsible for mentoring, supporting and training entry-level
Technical Analysts. Problems beyond the scope of their ability or
responsibility are communicated in a timely manner to senior-level support
personnel. Support to other division and facility IT personnel is provided, as
warranted, and participation in 24×7 on-call support is provided based on
division IT staff rotation.
The Technical Analyst II adheres to and supports HCA IT policies and
procedures, and recommends process changes that improve the implementation,
maintenance and support of IT&S desktop equipment and software. Based on
proficiency with PC-based equipment and cabling, the Technical Analyst II can
provide expanded on-site support to technical resources, if needed.

• Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
• Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
• Logs and tracks problems; reviews problem tracking databases
• Mentors, trains and supports entry-level technical analysts
• Performs facility-based moves, adds, and changes (MACs), as needed
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
• Provides 24×7 on-call support based on division IT staff rotation, and carries a pager as warranted
• Aids and trains users on division and facility technology
• Performs preventative maintenance
• Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
• Effectively works with customers, Service Desk and Technical Services personnel
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.
• Bachelor’s degree in information systems or healthcare related field is preferred
• Must have three years IT experience
• Basic certification in A+ and Microsoft desktop product support is preferred; education and/or experience may be substituted for A+ certification
• Valid state drivers license and proof of auto insurance, if applicable

ITG transforms healthcare and gives people healthier tomorrows. We
deliver information technology strategy, support, and solutions. ITG improve
and enhance patient care and business operations. We deliver services at
administrative locations, data centers, and hospitals. The facilities we
support are located in 20+ states and the United Kingdom. Our team works to
move healthcare forward. We do this by seeking, embracing, developing, and
delivering technology for patient care.
HCA Healthcare has been recognized as one of the World’s Most Ethical
Companies® by the Ethisphere Institute more than ten times. In recent years,
HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of
charitable care, uninsured discounts, and other uncompensated expenses.
> “There is so much good to do in the world and so many different ways to do
> it.”- Dr. Thomas Frist, Sr.
> HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing
applications for our Technical Analyst II opening. Qualified candidates will
be contacted for interviews. Submit your application and help us raise the bar
in patient care!
We are an equal opportunity employer and value diversity at our company. We do
not discriminate on the basis of race, religion, color, national origin,
gender, sexual orientation, age, marital status, veteran status, or disability
status.
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